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Category Archives: healthcare News

The cost of substandard hospital communication

More than 90 percent of physicians violate privacy laws by using pagers and other unsecured networks to communicate about patients. Systems lax about patient information violate the federal Health Insurance Portability and Accountability Act. You may be wondering why providers would opt for antiquated technology when smartphones are available.

An infographic from Dickson Data says simplicity, range and reliability keep clinicians tied to pagers. However, patient safety is at risk when communication falters. The result? A PR crisis that can likely be prevented.

Consider:

  • About 70 percent of accidental deaths and injuries in hospitals are due to communication issues.
  • The average 13-year-old has more capability with his or her smartphone than many ambulances.
  • Texting patient information violates HIPAA; each text carries a penalty of up to $ 50,000.

FREE DOWNLOAD: How to manage online patient feedback and brand reputation

Take a look:

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Previously published material.
HealthCareCommunication.com

5 ways to build the brand loyalty of your physicians

Loyalty is something someone bestows upon us. We can’t demand it, and we can’t buy it. Yet, allegiance is priceless, especially in marketing and brand reputation. What role does your brand play in earning the trust of doctors?

The following five strategies can help you partner with physicians and create heightened brand loyalty:

1. Start with your shared promise.        

In my many visits to hospitals across the country, I’m always amazed at the “us vs. them” mentality. When I meet with stakeholders, the differences between physicians and hospital staff seem to come up early and often.

We have been able to bridge the gap when we focus on what unites everyone, as opposed to what is divisive. The uniting element is the brand promise. It’s the unique value proposition you make to patients. When your brand promise comes from a genuine, believable place in your organization, common ground is often found within it.

People are more loyal to a brand when they believe there are shared values, mission and vision. They understand where the organization is today, where it’s headed and how people might work together to reach the collective vision. 

FREE DOWNLOAD: How to manage online patient feedback and brand reputation

2. Build your brand around the needs of the patient.        

Consumers must be the center. Focus on doing what is best for the patient at all points. Move beyond “clinical care” and meet your patients wherever they are.

As health care intersects with retail, we see consumer-based business models and retail’s best practices take root. The consumer-oriented perspective that guides Amazon now applies to you, because patient expectations are changing as well.

Not only will being patient-centered build your brand, it will enhance partnerships. Physicians will recognize a groundswell of patient preference and brand loyalty, and they’ll be more likely to engage and participate.

Physicians want to work with hospitals that treat their patients well and guide them back to the referring physician after treatment. Committing to your physicians about post-op management is essential.

3. Treat physicians as human beings.        

Patients often see doctors as miracle workers; and peers call them superstars. However high the pedestal they are placed on, they are simply people.

To understand human desires, look at Maslow’s hierarchy of needs. Your brand can play a significant role in satisfying these necessities, particularly the top three:

  • Belonging

  • Esteem

  • Self-actualization

By its very nature, a brand creates a sense of belonging in the people who have affinity to it. The stronger your brand, the stronger its attraction becomes.

As a brand gains momentum, it will get noticed by patients, other physicians and journalists. You can achieve esteem that equals the prominence many physicians aspire to. You may hear them say proudly, “Of course I want to work with this hospital; it’s one of the best in the region.” This can bring fulfillment to doctors who want to feel that they (and their colleagues) have reached their professional and personal potential.

4. Encourage two-way communication.

In all relationships it takes work to succeed. Most of the heavy lifting of that work is carried out with solid, two-way communication. Physicians want to be heard. They’ve pooled years of education and experiences into a deep knowledge. Providers may diminish the value of their training if it’s not put to good use. Listening to doctors is essential if they are to feel like they are treated with the regard they deserve. Remember, there can’t be buy-in without giving someone an opportunity to express themselves. Even if their suggestions don’t make the final cut, giving people an opportunity to be heard reinforces that they are relevant and respected.

Physicians also want to hear what is going on within the health system, even beyond their initial clinical sphere. What’s more, they usually want to be ahead of the loop. Giving physicians’ pre-presentations on important topics before the rank-and-file sees the information is an easy way to show you value their time and expertise.

One-on-one messaging is often the most effective communication. We have seen health systems make great strides in physician engagement when they add an in-house physician relations team to their staff. When you have people who specifically keep a pulse on physician engagement, it’s easier to detect trouble and maximize strengths.

5. Invite them to participate, not observe.

Physicians are the product you offer patients. It wouldn’t make sense to leave your product on the sidelines of a brand strategy. Get doctors actively involved. Since they are such a crucial element of the brand-driven patient experience, invite them to help shape your brand.

There are a few ways to accomplish this. You can put providers in front of your community at local screenings and seminars. They can share advice with you on what patients are looking for, as this can help refine your brand’s message points.

Advertising campaigns, while not compromising your strategy, should make your physicians feel they are on top of the world. Allow them to take center stage. Pick the “best of the best” to act as role models for the rest of your physicians. When you feature physicians who can raise the hospital’s brand, you will bring new business opportunities to other physicians. The result? You elevate their innate competitive instincts to perform better.

Building long-term physician loyalty requires time. It’s not created through a postcard and a few meetings. It’s built on an organizational attitude and commitment. Brand loyalty comes from listening, trust and the fulfilment of promises you make. Trust comes when doctors believe that their health system is as committed to their patients as they are.

Tim Roberts is president and CEO at Franklin Street. The original version of this post was published on the company website.

Previously published material.
HealthCareCommunication.com

FCC to vote on net neutrality

With the FCC on the verge of repealing net neutrality rules, there’s considerable uncertainty about how the change will affect the healthcare industry, with telemedicine, particularly for rural hospitals, up in the air.
Modern Healthcare Breaking News

Des musulmans prient devant la Maison Blanche contre Trump

Source: www.youtube.com – Friday, December 08, 2017

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Online Appointment Scheduling: Take Your Medical Practice from Patchy to Profitable

Online Appointment Scheduling: Take Your Medical Practice from Patchy to Profitable

When it comes to ease-of-use and convenience, most medical practices are not currently delivering the comfort and access that their patients desire. According to a report, nearly 81 percent of patients want to be able to book their doctors’ appointments online, and almost 40 percent of patients would switch providers in order to get online access. However, Accenture has revealed that only 40 percent of the top 100 healthcare facilities in the country offer online appointment scheduling.

The biggest, and the most tedious, part of running a medical practice is scheduling appointments. Traditional or manual systems require a lot of back and forth with patients, which may lead to errors. These mistakes can adversely affect your relationship with patients and harm your practice reputation.

The technology available today, however, gives medical practice owners an opportunity to automate appointment scheduling. Online appointment scheduling tools offer a professional way to handle patient appointments and provide efficient solutions that allow practice owners to manage communications.

Online appointment scheduling helps further your practice’s mission of putting your patients at the center stage and, in the process, improves your reputation and bottom line. This service reduces time-consuming phone calls and improves access to healthcare so that patients can schedule appointments with your doctors anytime, even when your office is closed. It also enables patients to stay on top of preventive care needs, helping control their upcoming appointments and tracking tests and checkups.

How Significant Is Online Appointment Scheduling?

Online appointment scheduling is gaining momentum quickly. According to a study from Accenture, by the end of 2019, nearly 66 percent of healthcare facilities in the U.S. will offer online appointment scheduling, and more than 64 percent of patients will book online appointments using different tools. Nearly 38 percent of appointments are likely to be scheduled online, creating more than $ 3.2 billion in value.

In addition to offering ease-of-use, online appointment scheduling can give you access to patients who have a tough time booking an appointment during their work hours. According to recent research, nearly 45 percent of appointments booked through online system are booked outside of work hours, and most patients visit their healthcare provider within 24 hours of requesting an appointment.

Though any medical practice is highly unlikely to see a 45 percent increase in patient visits just by using one of these scheduling tools, these tools can make it easier for your patients who are busy during the day to schedule an appointment. A lot of these patients desire the convenience of online scheduling and will choose a healthcare provider who offers this service.

Online appointment scheduling tools can also save your employees a lot of time, which will allow them to focus more on patients who are currently in the office so that patients can have the best possible experience. This is a much better use of your team’s time than making or receiving phone calls, attending to voicemails and handling follow-up calls.

How Do Online Appointment Scheduling Tools Work?

In order to enable patients to book appointments directly from your practice website or social media page, the online appointment scheduling system will provide you with a URL that you can link to your website. This URL will be specific to your practice, so when patients visit it, they will be able to book appointments directly. You will not need to design a separate website or create any of the scheduling features – the hosting company will provide you with your own profile that you will need to maintain. However, you will be expected to ensure that the vital information, such as address, phone numbers, business hours, list of services, insurance providers, etc. is up-to-date.

Usually, the online appointment scheduling system interlocks with your practice management system and displays the available timeslot for each doctor. This feature maximizes the possibility that the appointment time requested by the patient is available. This feature is critical because, if the requested timeslot is already taken, your staff will have to request the patient to discuss other slots that might work for them, which negates the convenience of online scheduling.

Online Appointment Scheduling: Take Your Medical Practice from Patchy to Profitable

It is also essential to understand that a lot of online appointment scheduling systems that claim to harmonize with your practice management software are only able to read your schedule, not write to it. In this case, after you confirm an appointment through the scheduling system, you will have to manually enter the appointment into your practice management system. Preferably, the system you choose should be able to automatically enter appointment details into your practice management system.

If the online scheduling system does not sync with your practice management system at all, your patients will have to email you to request appointments, and they will not have any visibility of the available or booked timeslots. This would require you to reach out to individual patients to discuss alternative timeslots if the timeslot requested by them is unavailable. Once you agree on a time, you will have to manually enter the appointment in your practice management system.

Why Should You Use an Online Appointment Scheduling System?

A growing number of medical practices are going online with appointment scheduling systems. There is a greater need to understand why such systems do not just streamline appointments, but also benefit the practice, staff and patients. Appointment bookings, cancellations, follow-ups, reminders and other functionalities can now be handled online with efficiency and without all the chaos that is associated with manual appointment scheduling systems.

However, transitioning to an online system, or even changing providers, is a daunting process. We will try to make this process easy and pain-free by putting together the top 10 reasons why you should be using an online appointment scheduling system:

1. Empowered Patients

One of the biggest reasons an online appointment scheduling system is gaining popularity is that it enables patients to make the appointment to see their healthcare provider. These systems make it easy for patients to go to their computer screens, access the healthcare provider’s website and make an appointment. In addition, patients can play a bigger role in making healthcare-related decisions. They can make an appointment to a provider other than theirs, in a matter of minutes, from the comfort of their home.

2. Better Physician-Patient Interaction

The provider can interact with patients without the need to call them, saving a lot of precious time. Scheduling an appointment online is an effective and a less costly way for doctors to communicate with their patients. The time previously spent doing office tasks can now be shifted to allow for more quality time with your patients. Your patients will value the extra attention and become repeat customers based on the level of personalized care you provide.

3. Enhanced Service Quality

A lot of times errors are made by the staff or patients while exchanging critical information. This may cause problems for both the patient and the provider when the patient arrives. Through online appointment scheduling, there can be no such thing as mistakes. Online booking systems take into consideration the workflows of patient communication. Most systems include features such as automated appointment confirmations, automated appointment reminders and thank-you emails. Appointment reminders can help reduce no-shows and allow time for rescheduling, so your staff can keep your schedule booked. Your pricing and cancellation policy can be easily communicated through these emails, reducing awkward conversations. Through automated emails, your patients will be well-informed about the details of their next appointment with you.

4. Reduced Employee Cost

Making appointments via phone calls requires a lot of attention and resources. Your patients may have to make a number of calls, go through the Interactive Voice Response (IVR), the receptionist has to fill in a number of forms and do a zillion more activities that have not much significance. Also, the practice owner has to spend a significant amount of money on the appointments. This expenditure can easily be reduced by using online appointment scheduling. These systems rarely need any effort from your staff, as most of the information is filled by the patient. According to a study, medical practitioners can save more than one full-time equivalent, which is factored at 160 hours per month.

5. Filled Empty Slots

Every vacant appointment slot costs you money. You must have determined your charges per visit based on your costs, and many patients may reimburse at a lower rate than your fee schedule. So, if you do not fill those appointment spots on your calendar, you are losing money you need to thrive in business. For most healthcare providers, the average visit is worth about $ 100 to $ 150. If you allow 30 appointment slots in a day and do not fill 20 of them, that is up to $ 2,000 in lost revenue. Online scheduling may work great for last-minute and same-day scheduling, as it can help you fill empty slots.

6. Appointment Reminders

Don’t you hate it when a patient forgets about his or her appointment or gets the date or time wrong? Your staff must be spending a lot of time every day to manually go through your appointment schedule and sending out reminders just so that your patients will remember to come for the consultation they booked in the first place. Appointment reminders are now commonplace in the industry and are expected by patients. Most online appointment scheduling systems let you configure reminders and can automatically send your patients reminders every step of the way. This helps minimize ‘no-shows’ and makes your patients feel like they are important.

7. Increased Patient Satisfaction

Two common complaints from patients are long hold times on the phone and the work it takes to schedule an appointment. Online scheduling systems can address both these problems and improve patient experience. A recent study showed that it takes eight minutes on average to schedule an appointment over the phone, and at least 30 percent of that time is spent on hold. No wonder patients get frustrated and start looking for another healthcare provider. With an online scheduling system, patients can access your appointment schedule at their convenience and pick a day and time that suit them.

8. Preserved Critical Data

Whenever a patient makes an appointment, you only get to know the patient’s name and appointment time. Mostly, you would not know anything else without carrying your electronic medical records around the office. You may not even know the patient’s medical history or medical problem. This lack of information will never make you prepared for the upcoming appointment. The online appointment system can reduce this stress of not knowing important details about the patient. Through the online appointment system, your patient can fill in an information page and communicate his or her medical history and health issue that he or she is facing. This will help you be more prepared.

9. Better Decisions

Trying to manage the growth of a thriving medical practice? Or are you looking to improve your operational efficiency? Regardless of the size of your practice, the detailed reporting available in online scheduling systems will help you make better decisions. Most of the online appointment scheduling systems provide the following reports:

  • Number of no-shows on a periodic basis
  • Total number of appointments by each staff member
  • Week-wise comparison of productivity
  • Number of appointments booked as a result of marketing and promotion
  • A patient’s full appointment history

This accurate and easy access to critical data can help support both short- and long-term strategic decisions for your practice.

10. Cost-Effectiveness

Making an appointment with human involvement is expensive. Eventually patients are made to pay for this excessive expenditure in medical care. Even fixing appointments costs a lot of money. If you calculate the cost of having an administrative person, add their benefits and overhead costs, this can go over $ 100,000 per annum for one person. You can prevent this huge cost by simply moving to an alternate method: online appointment scheduling.

Online Appointment Scheduling: Take Your Medical Practice from Patchy to Profitable

Wrapping Up

You probably can get away with not having online appointment scheduling for now, but eventually, your practice will have to embrace this trend. The sooner you do it, the better you can get your staff trained, and the more your patients will enjoy its benefits.
Hopefully, these ten reasons for using online scheduling software can help nudge you off that fence. For sure, it will require a lot of changes in the way your patients book appointments, but this may be one of the most critical changes you will ever make to your medical practice.

To talk more about online appointment scheduling, or anything else, please contact the expert teams at Practice Builders.

Medical Healthcare Marketing

7 Proven Ways to Make Patients Fall in Love With Your Practice

7 Proven Ways to Make Patients Fall in Love With Your Practice

The Harvard Business Review recently surveyed thousands of customers to understand their service priorities. It was found that customers desired “an effortless experience” the most. The same outcomes can be applied to the healthcare community, where patients are our valuable customers. The more effort patients need to expend to get what they want, the more dissatisfied they will become.

Nurturing relationships with your patients is an important part of growing a successful medical practice. In this age of innovation and automation, caring for your patients has never been more critical.

At any moment, an unhappy patient can share their opinion with the public through social networks and negatively affect your practice. This is why it is more important than ever to create an unmatched experience for your patients to help develop your practice’s relationship with them into love. Creating love between your medical practice and your patients can help scale priceless positive word-of-mouth.

Creating a patient-focused culture of this nature is an opportunity that should not be overlooked. Most practices are failing when it comes to delivering the positive patient experience. This can be your opportunity to swoop in and enchant those patients into falling for your practice.

The Importance of Patient Satisfaction

Patient satisfaction is a marketing term that measures how services provided by a medical practice meet or surpass a patient’s expectations.

Patient satisfaction is important because it gives healthcare providers with a metric that they can use to manage and improve their practices.

In a survey of 200 marketing managers, nearly 71 percent responded that they found a patient satisfaction metric very useful in managing and monitoring their practices. Here are the top five reasons why patient satisfaction is so critical:

1. It indicates patient’s loyalty: Patient satisfaction is the best indicator of how likely a patient will come back in the future. Asking patients to rate their satisfaction level on a scale of 1-10 is a good way to find out if they will become repeat patients or brand advocates.

Any patient who gives you a rating of 7 and above can be considered satisfied, and you can safely expect him or her to come back and schedule repeat appointments. Patients who give you a rating of 9 or 10 can even become your brand advocates.

However, scores of 6 and below are warning signs that a patient is unhappy and at risk of leaving. These patients need to be put on a watch list and followed up so you can determine why their satisfaction is low. This is why patient satisfaction is one of the most effective metrics practices use to determine patient loyalty.

2. It is a point of distinction: In a competitive marketplace where practices compete for patients, patient satisfaction is seen as a key differentiator. Practices that succeed in these cutthroat environments are the ones that make patient satisfaction a priority in their business strategy.

7 Proven Ways to Make Patients Fall in Love With Your Practice

Practices that offer amazing patient experiences create environments where satisfaction is high and patient advocates are plenty. Not only can patient satisfaction scores help you keep a finger on the pulse of your existing patients, but it can also act as a point of differentiation for new patients.

3. It is cheaper to retain patients than acquire new ones: This is probably the most publicized patient satisfaction statistic. It costs six to seven times more to acquire new patients than it does to retain existing ones. Patients cost a lot of money to acquire. Your marketing team spends thousands of dollars getting the attention of potential patients, nurturing them into leads and motivating them to schedule an appointment. Why is it that you spend little or no money on patient retention?

Imagine if you allocated one-eighth of your total marketing budget toward patient retention.How do you think that will help you with improving patient satisfaction and retaining patients?

Here are some the most effective patient retention strategies to get you thinking:

  • Use blogs to educate patients.
  • Use emails to inform of special promotions.
  • Use satisfaction surveys to listen to complaints and compliments.
  • Delight patients by offering personalized experiences.

4. It increases patient’s lifetime value: According to a study by InfoQuest, a ‘totally satisfied’ patient contributes 2 to 3 times more revenue than a ‘somewhat satisfied’ patient. In addition, a ‘totally satisfied’ patient contributes 14 times more revenue than a ‘somewhat dissatisfied’ patient. Satisfaction plays an important role in how much revenue a patient generates for your practice. Successful practices understand the importance of patient lifetime value. By increasing patient lifetime value, you can improve the returns on your marketing dollar.

5. It reduces negative word-of-mouth: McKinsey revealed that an unhappy patient tells between 9 to 15 people about their experience. In fact, 13 percent of unhappy patients tell over 20 people about their experience. This is a lot of negative publicity. How much will that affect your practice and its reputation in your community?

Patient satisfaction is firmly linked to the bottom line and repeat appointments. What gets forgotten is how patient satisfaction negatively impacts your practice. It is one thing to lose a patent because he or she was unhappy. It is a different story altogether to lose 20 patients because of bad word-of-mouth.

In order to eliminate bad word-of-mouth, you must measure patient satisfaction on a regular basis. Tracking changes in the satisfaction level will help you identify if patients are happy with your services.

Most practices think they are the best and they have no dissatisfied patients. The reality is, almost 96 percent of unhappy patients do not complain. In fact, most unhappy patients will simply leave and never come back.

Patient satisfaction plays an integral role in your practice. Not only is it the leading indicator to measure patient loyalty, identify unhappy patients and reduce churn, it is also a key differentiator that helps to attract new patients in a highly competitive marketplace.

Tips to Increase Patient Satisfaction

As patient expectations are skyrocketing and profit margins are increasingly squeezed, focusing on positive patient experiences that boost engagement and add value to your practice is no longer an option: It is imperative. Research shows that when patients are fully engaged, they are both emotionally attached and rationally loyal to a medical practice. Not to mention, they are more valuable.

So, here are some important tips and strategies that practices can implement to increase patient satisfaction:

7 Proven Ways to Make Patients Fall in Love With Your Practice

1. Treat your patients right: Happy patients tell four to six people about their good experience. This is a way to influence word-of-mouth about your practice. Do not act as a nameless or faceless practice; instead, talk with your patients as a person representing the practice. You must always address your patients by name, and tell them your name at the very beginning of your consultation.

2. Respect your patients: One-third of patients say they experience rude staff at least once a month, and 58 percent of them tell their family and friends. This is exactly how negative word-of-mouth can work against your practice’s reputation for the long term. It is essential to be respectful of a patient’s mood when trying to resolve an issue they have with your practice. Maintaining your patience is key to giving your patient the time to air their grievances. This creates the opportunity for you to resolve the issue and make them comfortable. The more comfortable the patient is, the more likely he or she will share valuable feedback that can help promote your medical practice.

3. Always listen to your patients: As much as possible, have a healthy dialogue with your patients and listen to what they have to say. When listening to your patients, take into account what changes your practice and staff should infer from this feedback. Your patients are the lifeblood of your medical practice, and not dealing with legitimate requests will likely cause backlash.

You can use the following methods to gather feedback from your patients:

  • Surveys
  • Observation
  • Patient service
  • Social networks
  • Online communities and groups
  • Emails and web forms

4. Offer ongoing support to your patients: The biggest reason for patient attrition is dissatisfaction with staff or service. You should do everything in your power to provide excellent service to your patients on an ongoing basis. You must respond quickly and enthusiastically, and offer a special offer or discount with the hope of up-selling the patient to consider more services. There is never any reason to slow down on satisfying your target audience, especially when they are having a conversation with you over the phone. It is essential to note that 81 percent of practices with strong capabilities for delivering excellent patient experience are outperforming their competition.

5. Treat patients like valued partners: Take your patient’s feedback seriously and act upon workable requests. What is the point of listening if you are never going to act on that feedback? Make it clear that you want your patient’s valuable feedback and that your practice values them as a partner.

It is important for you to be completely transparent and allow your patients to contribute to improving your service for the future. Focusing on your patient to this level is an effective way to strengthen their trust and loyalty for your practice.

6. Be transparent: Being transparent is a must. Much like the tips and ideas discussed above, transparency is an essential element in building trust and satisfaction from your patients. But, what does it mean to be transparent?

  • Transparency means that you are not afraid of opinion and feedback.
  • Transparency means that you do not hide any facts.
  • Transparency means your employees’ personal and work identity blur.
  • Transparency means you like to have conversations with your patients.

7. Always keep your promises: Your word is your promise. Following up on your promises will show the transparency of your practice, while helping to build a feeling of trust with your patients. However, it is important to manage your patients’ expectations in order to ensure realistic goals are set. You must remain consistent in your messaging so that your patients can learn what they should expect from you in the future.

7 Proven Ways to Make Patients Fall in Love With Your Practice

Conclusion

Everything starts and ends with your patients. This is an area where business is won and lost. So, keeping your patients happy and satisfied is your primary responsibility. Happy patients will bring you more patients and opportunities, while unhappy ones may cause reputation crises. Therefore, loyal patients are one of your most important assets.

However, patient experience demands constant nurturing with a greater focus on strategy. Whether it is through emails, social networks, surveys or face to face, as a medical practice looking to thrive and attract more patients, it is essential to focus on patient experience.

Remember, in a reality where your patients pay your paychecks, you must treat patients as if they were your boss.

Practice Builders’ has decades of experience in helping our clients improve outcomes and enhance the patient experience. We create and implement the best practices in healthcare innovation along the patient journey. The result is improved the bottom line, increased sales and a strong online reputation. Contact us for a free consultation today.

Medical Healthcare Marketing

Infographic: Add safety to your holiday marketing mix

Food, shopping and travel are all the buzz this time of year. However, health care communicators can add another important topic into content marketing: fire safety.

The U.S. Fire Administration has suggestions to keep people and property safe during festivities. This infographic reminds us:

  • Never leave cooking equipment unattended.

  • Don’t overload extension cords for lights and decorations.

  • Discard worn decorations that have frayed wires.

  • Display window candles with caution.

  • Prevent children and pets from sleeping near space heaters or open fires.

  • Make sure carbon monoxide and smoke alarms are operating properly.

FREE DOWNLOAD: How to manage online patient feedback and brand reputation

What methods will you use to pass these tips along to your community?

(View a larger image)

Holiday_firesafety

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Previously published material.
HealthCareCommunication.com

Immigration enforcement under Trump: Fewer people caught at border, more arrested inside the U.S.

Ten months after President Trump took office, the effect of his toughened immigration policies is showing up: The number of people caught at the southwest border has declined, while arrests of immigrants inside the country surged by 40%, statistics released Tuesday showed.

The chief of Immigration…


latimes.com – Los Angeles Times

Community health center funding lapse could force job cuts

Continued inaction by Congress to re-authorize crucial funding for the country’s community health centers could result in the loss of more than 60,000 healthcare jobs, according to a new report.
Modern Healthcare Breaking News

UCLA’s defense will face a blur of a challenge against high-scoring, up-tempo Detroit Mercy

UCLA coach Steve Alford’s early assessment of his team was somewhat unsettling: The Bruins weren’t who they thought they were on defense.

“Coming back from Kansas City,” Alford said this week, “we thought that was our glaring weakness of a team that shouldn’t be bad defensively.”

Before the season,…


latimes.com – Los Angeles Times