How hospitals use kiosks to serve patients and visitors
From train stations to shopping centers and health care facilities, kiosks are growing in popularity, and for good reason.
Interactive touchscreens are helping hospitals and practitioners schedule surgical procedures, provide information to patients and serve as virtual receptionists. The result? A happier, less stressful health care experience. Consider how the following can enhance patient engagement and customer experiences:
Electronic patient information
Interactive multimedia consoles save costs in printing and paper as brochures and other literature are removed from circulation. More important, patients can sign in for appointments without assistance. Also, wait times are reduced and staffers are freed up to focus on helping others.
Kiosks also help people with visual or hearing impairments and those who might have difficulties communicating in English. For example, many kiosks provide a hearing loop that enables people to listen to information, rather than reading it on a screen.
In addition, patients can circumvent reading and instead tap buttons to make language selections. This is a significant benefit to folks whose first language is not English.
Navigational technology shows patients—via interactive 2D and 3D maps—the location of their appointment within the facility and the fastest route to get there. This can help people get to their appointments on time, enhancing operational processes in offices and labs.
The National Health Service has turned to payment kiosks to let patients pay for prescriptions and other health-related services and products without devoting staff to process transactions. This can help health care facilities and physicians to save money.
Interactive kiosks are an engaging way to pass time and occupy visitors. They provide access to TV and Internet browsing in waiting areas and in hospital wards. The technology is often used as a resource for patient education, too. In addition, touchscreens can be used in staff areas in the form of vending machines and TV hubs.
George H M Webb is a content media executive for Cammax Limited, a leading kiosk and touchscreen provider.
(Image via )
This article was first published in April 2016.