Post Medical Job

Do you have a permanent (full-time or part-time) opening for a high-quality medical specialist? Click Here to post More »

Post Your Resume Here

Are you a healthcare professional working long 12 -14 hour days, too many weekends and holidays, or traveling too far from home? Are you not home for dinner usually or not able to spend enough quality time with your family More »

About US

NSI Healthcare Recruiters is one of the most trusted and reliable recruitment and placement services available to medical professionals in the USA. NSI has been in business for over 29 years and has assisted many healthcare providers in locating and hiring qualified medical professionals. More »

Contact Us

Candidates: Because our posted healthcare jobs are filled quickly we ask that you contact us for the latest updates. Employers: Please post your job here for affordable placement service. More »

nsihealthcarerecruiter

We at nsihealthcarerecruiter.com pride ourselves on the highest quality, personalized-service that medical facilities and medical job applicants alike have come to expect from us. pride ourselves on the highest quality, personalized-service that medical facilities and medical job applicants alike have come to expect from us. More »

 

Tag Archives: Online

10 Online Reputation Management Rules for Physicians

10 Online Reputation Management Rules for Physicians

With the rise of the Internet, medical practices have to change the way they manage their online reputation. A massive amount of information gets shared on the Internet every day, which makes it very difficult to monitor what is being said about your practice. How can medical practitioners sort through the social noise and identify relevant discussions about their practice, products or services?

It is no wonder that so many practices are looking for innovative ways to establish, improve and protect their online reputation.

Before potential patients call your office to book an appointment, they often go online to gather all the information they can about your practice. According to a study from Digital Assent, 85 percent of patients are not comfortable choosing a healthcare provider with a one-star rating for more than 10 percent of the reviews.
Patients now are conscious, make informed decisions and have more choices now than ever. It is essential, therefore, that practices act in a way that gives them the best possible online reputation.

Managing your practice’s online reputation is an ongoing process. In order to establish and protect your reputation, there are a few rules you should follow to ensure you are not sabotaging your brand image or letting a tainted reputation go unchecked.

10 Online Reputation Management Rules for Physicians

While a physician’s primary concern should be the quality of his or her work, it would be a blunder to turn a blind eye to one’s online reputation. As a healthcare provider, it is your responsibility to make sure that online information about you and your practice is accurate and informative.

Follow these ten basic rules to establish, maintain and protect your online reputation:

Rule #1: Everyone has an online reputation. Every healthcare provider has an online reputation to maintain and protect. Your online reputation is an extension of your medical practice. In order to understand what you need to focus on, you must know what is being said online about your practice. Put your name in the major search engines and see what comes up. Is the information that you find about your practice accurate and useful? You can also set up a Google Alert on your name in order to keep track of any new mentions.

Rule #2: Be proactive, not reactive. It is essential to own your reputation, and do not allow it to own you. A spark is far easier to manage than a firestorm. It is much easier and safer to be proactive than reactive when handling matters that concern your online reputation. You must effectively communicate with your team and those involved with your practice’s brand image. Keep all stakeholders on the same page in order to avoid sending out mixed messages.

10 Online Reputation Management Rules for Physicians

Rule #3: Listen to what your patients are saying. Social media is one the most popular and effective ways to hear the unedited voice of your patients, especially the unhappy ones. But how can you find all those posts, sift through the relevant ones and address those that need your attention? You can achieve this by using a social listening tool that searches for mentions of your practice, services and related keywords. These tools search the usual social media platforms such as Twitter and Facebook and use crawlers to discover new sites and online forums. The idea is to listen to the feedback you are collecting about your reputation. Try to listen for trends, opportunities or even complaints. When you actually listen to what your patients are saying about your medical practice, you do more than just fix a problem. You will try to fix the underlying issue that created the problem in the first place.

Rule #4: Always respond to reviews, and be prompt. Nearly 70 percent of patients who post negative feedback tend to feel positive if their concerns get noticed and resolved. Your patients want to hear from you, and they may not wait patiently for days and weeks at a stretch. Almost 42 percent of users who post online reviews expect a reply within an hour, and 57 percent of users expect a response even outside of normal business hours. Even if you do not immediately have information to share or to resolve their concerns, do not ignore the reviews. Acknowledge the complaint, let patients know you are looking into the issue, and assure them that you will get back to them.

Rule #5: Spread the positive word. Negative publicity is bound to happen. The majority of healthcare providers end up with a negative online reputation because they made it that way. They either posted the inappropriate content or they allowed things to get out of control. If you want a positive online reputation, then you have to work hard to build it. You will have to consistently post relevant and positive content. The more wisely you share content online, the more stellar reputation you build.

10 Online Reputation Management Rules for Physicians

Rule #6: Apologize genuinely and refrain from arguments. If you or your staff make a mistake, it is critical to own up to it and make a genuine apology. A sincere apology can work wonders in diffusing a delicate situation and can help toward fixing the relationship. Try to make amends unconditionally. Regardless of who is right or who started it, you will be tagged as unprofessional if you engage in mudslinging. Do not allow your emotions to take control as you may end up saying and doing things that damage your reputation. The best approach is to remain calm and polite at all times and to try to take the conversation offline. Staying professional may win more patients than being “right” in an online dispute.

Rule #7: Encourage and train your staff to provide unmatched service. Often, dissatisfied patients will not complain but will stop coming to your practice in the future. Such patients, in addition to not returning to your practice, will tell their family and friends about their bad experience. The ripple effect of one dissatisfied patient can be detrimental to your online reputation. Make sure your employees are trained in providing outstanding patient care. Not only can your employees help improve your online reputation, but their strategic presence on relevant social media platforms will also help position your practice as an active member. This activity can deflect negative feedback and drive more traffic and leads to your website.

Rule #8: Build a strong social media presence. Social media is vital to your reputation management as it gives you a quick and effective way to stay in touch with current as well as potential patients. It is critical to create social media accounts and keep them updated. If you already have social media pages for your practice, be sure to update them with positive content. These profiles are a reflection of your practice and your reputation, and you must make sure they show you in a positive light.

Rule #9: Encourage and monitor online reviews. The best way to protect and enhance your online reputation is to take an aggressive approach. It is important to encourage your patients and employees to write reviews online. The goal is to have more positive reviews than negative ones so that the bad feedback will be diluted by the happy experiences. You can easily monitor online conversations about your practice by using tools like Google Alerts and Social Mention. By monitoring your online reviews, you will be better equipped to turn any negative feedback into a positive comment by responding quickly and professionally. In addition, reading and responding to reviews will help you understand gaps or improvement areas in your service. Online reviews are the most important way to improve your online reputation. It is sad, but happy patients rarely write positive reviews, but a disgruntled patient will smear your brand name any opportunity he or she can get.

Rule #10: Claim your online listings. Managing your online reputation starts by claiming your listings on key online directories and social networks. These directories and networks allow you to share information that presents your practice in the best light. You must control the official voice of your practice on public platforms. One of the best things about online directories is that they occupy a lot of search results and tend to push negative reviews off the first page of search results. You can claim your online business listings by maintaining active, up-to-date profiles on popular websites and interacting with patients who post to those sites. Responding to both negative and positive reviews is an excellent way to stay engaged with patients.

10 Online Reputation Management Rules for Physicians

Conclusion

In order to keep your online reputation intact, you must be upfront with your patients. If you happen to make a mistake, admit it, apologize and try to fix it. Never try to cover up your errors, and always be honest about what happened. Being transparent also requires direct communication with patients, which means allowing them to complain about your products, services or even staff. Unless the feedback is offensive, let it stay online. You should respond to negative feedback with an apology and explanation. Deleting online reviews will only add to the damage to your online reputation.

As a healthcare provider, your online reputation can position you as an expert, determine the success of your practice and help you connect with patients, peers and leaders in your field. Take full advantage of various tools and strategies while protecting your online reputation from potentially damaging information online that you cannot control. Online reputation management for physicians is a worthwhile investment that will pay off professionally and personally. This is why most healthcare providers choose to hire professionals to help them build and improve the online reputation of their medical practice.

If you need help creating online reputation management strategies for your medical practice, Practice Builders is an award-winning marketing agency offering SEO, social media marketing and reputation management solutions. Contact us today for a free demo.

Medical Healthcare Marketing

Google Local Search Update: Why Online Reviews Matter for Your Practice

Google Local Search Update: Why Online Reviews Matter for Your Practice

Google’s latest local search update has highlighted the importance of online reviews in a customer’s decision-making process. Your practice’s online reviews are one of the most reliable ways for potential patients to determine whether your practice is good or not. Reviews are often so reliable that 91 percent of potential customers read reviews before making a buying decision, according to a BrightLocal survey.

As the world’s top search engine, Google is constantly striving to enhance and simplify the user experience. Google understands that one of the first things potential patients do when searching for a local healthcare provider is to read its online reviews. Knowing this, and understanding just how powerful reviews are, Google has now made it even easier for users to find them online. With the new update to Google’s local panel in mobile search results, potential patients can easily navigate to see all your practice’s online reviews. This will help them make quick and accurate decisions.

Being a healthcare provider comes with a lot of responsibilities. One responsibility you cannot afford to overlook is online patient reviews. Recent studies by BrightLocal.com reveal that nearly 84 percent of customers trust online reviews as much as a personal recommendation. Also, more than 54 percent of customers will visit the website after reading positive reviews online about the business. Combine these findings with the fact that Google now includes your practice’s reviews on searches, this makes your online reputation even more
important.

Google Local Search Update: Why Online Reviews Matter for Your Practice

A positive online reputation is one of your most powerful assets for attracting potential patients. The social proof contained within reviews and ratings helps potential patients make decisions faster and with greater confidence. Google continues to recognize and emphasize the importance of online reviews and has included a more substantial component of its Knowledge Panel called “Reviews from the Web.” This new section will feature customer reviews and ratings of businesses from third-party sites such as Facebook, Yelp and TripAdvisor.

Reviews from the Web is Google’s attempt to give businesses a way to display user-generated content. This new section acknowledges that customers care about a business’s reputation on trusted third-party websites.

How does this update impact your practice?

Likely rolled out as an extension of Critic Reviews, Reviews from the Web gives you the opportunity to showcase positive patient feedback and attract more patients.
With reviews from Google as well as other third-party review sites displaying directly in local search results, it is faster and easier for patients to find everything people are saying about your practice online. Do a quick online search for your medical practice to see what searchers are reading about you.

This update provides users exactly what they want: quick and easy access to your online reputation. It also highlights just how important online reviews are in a patient’s decision-making process and places a practice’s reputation into the limelight for everyone to see. You just cannot avoid it. Potential patients are going to read your reviews. Updates like these emphasize the importance of monitoring your online reputation and ensuring that your reviews outshine your competitors’.

Your practice’s local search ranking will benefit indirectly from more reviews because potential patients will be more inclined to click on practices with more positive reviews, which will lead to higher click-through rates.

Google Local Search Update: Why Online Reviews Matter for Your Practice

However, practices without a patient review strategy or unclaimed listings may find themselves at a disadvantage. Not only are patient reviews a ranking factor, but an influx of bad reviews is likely to drive away potential patients. For practices that have plenty of positive reviews to display and share, Reviews from the Web provides a valuable source of unique content that will engage patients and help attract more leads.

With Google displaying customer reviews from a number of external review sites, if you have been concentrating your review marketing efforts on a single site, now is the time to expand. Moreover, if you have not been considering a review marketing strategy, this is the time to plan one. You should focus your efforts on popular third-party sites such as Healthgrades, Vitals, Yelp and Facebook.

It is time to take control of your online reputation and begin asking patients for online reviews.

Improving your online reputation

Improving your practice’s online reputation and gathering more reviews is one of the most efficient ways to take your practice to the next level. However, establishing and maintaining your practice’s online reputation does not happen with a snap of your fingers. It requires an active approach to generate more reviews, improve star rating and respond to online reviews.

Regardless of the specialty or size of your practice, your potential patients are going to read and trust the feedback that your previous patients have given you. Moreover, if your reviews slant negative, most of your potential patients will go looking for your competition instead.

So, how can you turn around your online reputation?

1. Evaluate your patients’ experience: The best way to generate positive reviews is to ensure you are giving patients a positive experience. If you are consistently delivering good services, your online reputation will reflect it.

Tips to improve patients’ experience:

Take a good look at your recent patient feedback. Look for common issues, and take them seriously. Have many patients mentioned the rude staff, long waiting time or high prices? Identifying a few areas for improvement might be useful.

If you do not have a lot of online reviews, or if the reviews do not give you any helpful ideas for improvements, reach out to patients directly. Ask loyal patients for honest feedback about your services, staff attitude, prices and other important factors.

Another approach is to ask for feedback at the end of every consultation. You can ask insightful questions like, “How can we serve you better?” or “How has your experience been today?” You will be surprised how direct questions yield honest answers from your patients. You should train your staff to ask such questions, as well. When patients see that you care, they will be willing to share their feedback online as well as offline.

2. Ask for reviews: Getting reviews is as simple as asking for them. Most patients will gladly write a review when asked to do so. You can make this request at the end of every consultation. Based on the patient’s feedback, it will be easy to determine if he or she is happy with your services.

3. Follow a systematic approach: No doubt online reviews can make or break your online reputation. If patients see mostly negative reviews about your practice, they will be more likely to choose your competitors. Positive reviews signify a brand that patients can trust. However, positive reviews do not just happen overnight; they are the result of great patient experiences delivered consistently. If you are treating your patients the way they deserve to be treated, they will end up spreading the good word about your practice to their friends and family.

4. Respond to negative reviews: Most healthcare providers do not just sit back when a patient leaves a negative online review. Instead, they take the time to reply to feedback and attempt to resolve the conflict. By responding to a negative review, you show the unhappy patient that you care about your patients’ experiences and are continuously striving to improve your services.

While you may be tempted to get defensive when a reviewer seems unjustified, it is important to remain calm and look for a solution. In addition, you should offer to fix the problem and invite the patient to give your practice another try in the future. In some cases, a patient may even be satisfied with your response and decide to take down the negative review and leave a positive one in its place.

Conclusion

With updates like these, it is obvious that online reviews are about to become even more important. You must optimize your strategy to attract the best possible reviews for your practice and stay ahead of the competition.

Patients are leaving it up to search engines and third-party review sites to give them a narrowed-down list of the most trustworthy and relevant medical practices in their area. From there, they will take a few minutes to read and compare the reviews for top suggestions and confirm their decision within a matter of minutes. This means, as a practice looking to capitalize on this opportunity, it is your job to become one of the top local medical practices that Google recommends. You can do this by monitoring your reputation, generating positive reviews and taking the required steps to improve your local search rankings.

Schedule your free consultation with Practice Builders to learn how we can help you manage your online reputation and local search to win more patients. If you are struggling to establish or maintain your online reputation, there are plenty of reputation management consultants out who that can help you. The online reputation management experts at Practice Builders can help you gather positive customer reviews. Our experts will monitor your online presence while implementing effective strategies to help you look your best.

Google Local Search Update: Why Online Reviews Matter for Your Practice

Medical Healthcare Marketing

[High Roller Radio] Donald Trump, Sheldon Adelson & the Future of Online Poker in America – John Pappas Q&A (audio)

Source: theppa.org – Wednesday, February 01, 2017
John Pappas, executive director of the Poker Players Alliance (PPA), is a leading proponent for online poker in America. The PPA continues its fight for licensed & regulated iPoker in the United States. Here, he talks about Donald Trump, Sheldon Adelson & the political battle. www.highrollerradio.net You will automatically be taken to the article. If […]

All Related

Top Videos on RSS Feeds

Trump won a rigged debate according to most online snap polls

Source: www.socialanxietysupport.com – Tuesday, September 27, 2016
Trump indeed debated 2 people. Hillary got no follow up questions while Trump was questioned several times by Lester Holt and at different points tried to debate with him. This debate wasnt as rigged as i expected but it was enough to show a clear bias. Only a blind person could not see it. http://www.washingtonexaminer.com/in…rticle/2602939 http://www.dailymail.co.uk/news/arti…landslide.html http://truthfeed.com/breaking-trump-…ime-cbs/26026/ I think they both did a good job. She did good at flip flopping and pretending to be against things she voted in favor of or supported at some point. And although he did seem more tense than usual to me, i liked how he confronted her about **** the media doesnt want to. just want to add this video for those interested. This guy makes a quick review of this bias process.

All Related

Top Videos on RSS Feeds

Feds deny marijuana for medical purposes, spurring online backlash

Hashtags (no pun intended) went haywire Thursday after the federal government announced it would not reclassify marijuana.

The decision means patients will continue to be denied the drug for medicinal purposes. Marijuana will remain a “Schedule 1” classification, in the same category as heroin and LSD. Cannabis has had the same designation since 1970, when Congress passed the Controlled Substances Act.

#Cannabismediciinal #NORML, #Alzheimers #LowTHC were among the subgroups most opponents of the news used to express outrage over the decision. Some comments—and even a YouTube video— were laden with offensive language condemning the news. Here are a few safe comments to share:

DEA_ruling_criticaltweets

The Washington Post reported:

In an announcement in the Federal Register and a letter to petitioners, the Drug Enforcement Administration turned down requests to remove marijuana from “Schedule I,” which classifies it as a drug with “no currently accepted medical use” in the U.S. and precludes doctors from prescribing it.

Faced with an escalating opioid epidemic in the United States, President Barack Obama has said he believes marijuana is no more dangerous than alcohol. Still, a post from U.S. News & World Report said:

The Obama administration will keep marijuana on the list of the most dangerous drugs, despite growing popular support for legalization, but will allow more research into its possible medical benefits, the Drug Enforcement Administration announced…The agency opted not to reclassify marijuana after a lengthy review and consultation with the Health and Human Services Department, which said marijuana “has a high potential for abuse” and “no accepted medical use.”

DEA spokesman Rusty Payne said: “We are tethered to science and bound by statute.”

The issue has elected representatives fired up, too. More than half the states have legalized pot for either medicinal or recreational use. According to U.S. News & World Report, the National Conference of State Legislatures on Wednesday adopted a resolution asking the federal government to remove marijuana from Schedule I.

[RELATED: Learn new strategies to tell your story with social media, images and video]

Smoke and suffering

Research has shown that a few components of pot are promising treatments for epilepsy and chronic pain. Some people use it to relieve the symptoms of post-traumatic stress disorder, but there has been no proven research.

Dr. Orrin Devinsky of the Comprehensive Epilepsy Center at New York University Langone Medical Center called the DEA’s decision “deeply disappointing.” He said the scientific data overwhelmingly indicated it should not be listed as such a dangerous drug.

In New Jersey, NJ.com reported:

Limited studies inside and outside the country have shown cannabis can reduce pain, nausea, and muscle spasticity. But it remains taboo among most physicians who want to see more rigorous studies demonstrating its benefits, and fear they’ll jeopardize their license to prescribe medications.

Hundreds of people commented, with a wide range of opinions:

DEA_ruling_NJcomments

The one change the DEA did approve Thursday involves research. The agency will end its decades-old monopoly on marijuana production for medical research. The Los Angeles Times said the DEA would begin allowing researchers and drug companies to use pot grown in places other than its well-secured facility at the University of Mississippi.

The American Medical Association media reps offered this brief statement about Thursday’s news:

The DEA’s decision to provide an additional supply and variety of marijuana to support research needs can assist in the clinical study of cannabis for medicinal use. The AMA supports this approach, as well as easing administrative barriers to conduct research on cannabis.

(Image via)
HealthCareCommunication.com

Why Online Content Is Important for Marketing Your Healthcare Practice

Why Online Content Is Important for Marketing Your Healthcare Practice

Do you have a content strategy in place for your healthcare practice? Even in 2016, content still ranks high as an effective healthcare marketing strategy. If you’re looking for ways to use content to draw potential patients to your website, here are the main benefits that original content can provide your site:

Keep Your Audience Engaged

Developing your own content, whether it’s a blog post or an online video, will help keep your audience engaged when they visit your site. Providing original content allows you to showcase your expertise and cover the specific topics that your patients are interested in. It also gives you the opportunity to create posts that your competition doesn’t have, potentially increasing your ranking on search engines because of your unique content.

Content Matters for SEO

In 2016, content matters even more toward your SEO standing. Google has changed its algorithms to include bounce-back rates. If your audience doesn’t find what they’re looking for on your site and goes back to the search engine results, it will negatively affect your SEO ranking. Original content on your site will help answer queries from potential patients so they can find what they’re looking for on your site.

Link-Building Opportunities

It’s actually okay to reference other articles and data in your own content – provided you give credit where it’s due, of course. Linking to other articles on your practice’s website can also help your SEO ranking through link-building. Link-building can help increase your SEO ranking as long as it’s natural and relevant. Learn more about link-building for SEO here.

Increase Your Social Media Presence

You may not go viral, but creating your own content gives you the opportunity to increase your profile on social media. Original and unique content can potentially get more shares or retweets from your followers than repeated content can.

Do you want to increase your current original content creation output? Are you not sure where to start? We can help! Contact one of our healthcare marketing consultants today at 800.679.1262 or info@practicebuilders.com for more information on how to develop original content for your healthcare practice.

Medical Healthcare Marketing

How to Find Out What Your Patients Want Online

How-to-Find-Out-What-Your-Patients-Want-OnlineBIG

Did you know that 77% of online health seekers began their last session on a search engine? When you’re marketing your healthcare practice online, it’s important to anticipate what your patients are looking for – that way, they find you and your practice online! As with any business, having an idea of what your customer needs and wants makes it easier to create an effective online healthcare marketing plan that will get you the results you want. But is it possible to really know what your patients want from their healthcare provider online? Here are a few tips to help you answer that question:

Stick to Your Expertise and Services

Whether you run a medical, dental, physical therapy or veterinary practice, no one knows what you can offer better than you. Start by promoting your own knowledge and services to help attract the patients you want online. If you find that patients want more than what you offer, you can consider expanding your services and expertise then.

Pay Attention to Online Reviews, Questions and Comments

If you’re on an online review site like Yelp or have a business page on Facebook, be sure to pay attention to the comments and reviews you receive. Did anyone leave a follow-up question on an article you posted? Has anyone asked if you provide a certain service that isn’t explicitly promoted on your site?

Reviews, both positive and negative, can also provide insight into what it is your patients are looking for. Paying attention to them gives you the opportunity to tailor your content to what your patients want and add SEO optimized content to help more patients find you online.

Poll Your Audience

The quickest way to find out what your patients want from you online is to ask them. Poll your patients on what specific content they’d like to see more of or see if there’s a specific medical topic that you haven’t covered that they’d like to learn more about.

Know Your Competition

Another way to find out what your patients want online is to see what your local competition is offering. Check out the websites and social media pages of other healthcare practices in your community – what do they offer that you don’t? And is it something that patients in your area are looking for? Most importantly, is it something that you can offer them? If so, then you know how you should tailor your content going forward to attract those patients.

Create a Brand

Developing a brand identity and establishing who you are as a medical practice will, in a way, give your patients what they want. Having a clear message about your practice will help you establish who you are to your patients and give them a clear perspective of who you are, as well. When we’re choosing a business to go to, we do so because they represent something that we’re looking for. Having your own clear message will help you attract the patients that you want online.

At Practice Builders, part of our many services is to help our clients establish a brand identity. If you’d like to learn more, contact one of our healthcare marketing consultants at 800.679.1262.

Medical Healthcare Marketing

How to be Present Online for Your Healthcare Practice

How-to-be-Present-Online-for-Your-Healthcare-PracticeBIG

Mindfulness and “being present” are popular catch-phrases. You probably see these terms and ideas come up a lot in both medical and lifestyle content. There’s definitely something to be said about remaining “in the moment,” and this is a strategy that can help when you’re planning and maintaining your healthcare marketing plan. With so many other medical, dental, veterinary and physical therapy practices out there, it’s important to run your online social media accounts and website to the best of your ability to stay ahead of the competition. Here’s how you can stay present online to market your practice:

Always Reply

Don’t you hate it when you have to wait hour or days for a friend to reply to a text message or an email? The same can be said for your patients and potential patients when they’re waiting for a reply online. Make it a point to check up on your social media accounts once a day so you can reply promptly to direct messages or mentions and avoid creating any bad blood.

Make Social Media a Designated Role

Replying every day to messages is important and it will be even easier if you assign someone on staff to do it as part of their duties. Making your online presence a priority will help keep you “present” since it’s part of a staff member’s daily tasks.

Keep a Schedule

Not posting to social media or on your website regularly can make your site and account look dead and inactive. You’ll run the risk of losing followers and your spot in their online lives. How many people are going to come back to check for content if they haven’t seen anything new posted in a while?

Life gets hectic, especially at a medical practice. Part of staying present is making time for it, which is why keeping to an online marketing schedule is so important. It’s best to post on social media a few times a week. With blogs, you should be posting content on a monthly basis at the very least.

Use the News and Trends

What better way to stay present than to pay attention to the health items that are trending? Try keeping daily alerts for news items, shares, retweets and blog posts that focus on your health area of expertise; sharing and retweeting those items will help keep you active and present online.

Have a Brand and Consistent Messaging

Creating a brand, mission statement and consistent messaging will help keep you present online. By having something to say and a goal for your healthcare practice, you can stay consistent through all of your marketing techniques both online and off.

Make Social Media Important

One of the best ways to stay present online is to make social media an important part of your healthcare marketing strategy. If you make it a priority, the other steps listed above will naturally fall into place.

Did you know that we can help you build a brand and a social media marketing strategy to promote your practice online? Contact us today at 800.679.1262 to learn more.

Medical Healthcare Marketing

It’s Time to Increase Your Online Content for 2016

Its-Time-to-Increase-Your-Online-Content-for-2016BIG

Have you been adjusting your healthcare marketing plan to suit the new trends for 2016? According to a number of different articles, increasing your online content is going to be a major trend this year for online marketing.

The rise in social media has also seen an increase in online content, so brands (dental, medical and veterinary practices included) will have to shift their content slightly to stand out from the crowd. Here are some tips for increasing your content this year:

Start Creating Long-Form Posts

Most blog posts max out at 500 words. Because of the nature of the Internet and the increase in short attention spans, short content was the golden standard. In 2016, however, more and more brands are creating long-form 1,000-word posts to stand out from the competition.

If you haven’t started a blog already, you should add one to your website in order to harness the benefits long-form posts could have on your marketing strategy. In terms of topics, you can use your own professional expertise to create long-form informative articles for your audience.

It’s Time for Video

If you haven’t already added video to your practice’s website, now is the time to do it. Did you know that videos average 62% more engagement than photos? Engaging online video will help update your healthcare website design, but it will also keep you ahead of the curve when it comes to online marketing trends and can help broaden your scope when it comes to deciding on new topic ideas for content.

Use Engaging Graphics

You’ve probably seen infographics used by other businesses or on sites like Pinterest. The reason they’re so popular is that they’re packed with important information in an easy-to-read visual manner.

Using an infographic can help you pass on important health information to your patients in a fun and engaging way. Infographics are also a way to help your posts get more likes and shares on social media.

Do you need to add more content to your website or social media accounts? Contact us at info@practicebuilders.com to learn more about how we can help create a healthcare marketing plan that’s right for you in 2016.

Medical Healthcare Marketing

How to Deal With Negative Online Comments

How-to-Deal-With-Negative-Online-Big

Having social media accounts for your medical or dental practice as part of your healthcare marketing strategy is a great way to grow your brand by connecting with your audience. For networking sites like Facebook, your followers can leave comments about your practice or on the links and status updates that you post. This can help you address immediate concerns and foster a more personalized relationship with your patients and potential patients online.

While the comments sections tend to be mostly positive, there are times when someone on the Internet will leave a negative comment or review about your practice. Although these instances are usually isolated events, if they become common they can have a negative impact on the online reputation that you’ve built for your practice. That’s why we’ve put together a list of strategies that you can use to ensure that you manage negative comments in a positive and productive way.

Be Respectful

Maintaining a positive reputation and establishing a professional brand is a common goal for many doctors and dentists. That’s why negative comments can feel so annoying and offensive, especially when you are working so hard to market your practice.

It’s important to maintain a level of professionalism and respect when responding to avoid making a negative comment look worse. Treat negative comments as potentially legitimate issues that may have been communicated in a bad way. Keep calm and employ a professional, polite and respectful tone when responding to avoid escalating the issue and causing more bad blood.

Resolve Issues

A negative comment or review may simply be a miscommunication. If the issue can be resolved, make the effort to correct it. If not, sometimes issuing an apology can smooth over misunderstandings.

Avoid Arguments

Heated discussions in a comments section can quickly get out of hand. Avoid arguing with a negative review or comment. If the comment is offensive or overtly angry, it may be best to just not engage. You can speak with a moderator on the networking site to have the comment removed rather than getting into a lengthy discussion that can quickly spiral out of control.

Create a Standard Response

Another great strategy is to create a standard corporate response for negative comments when they come up. This can help you resolve issues quickly while maintaining your professionalism to avoid hurting your online reputation.

Train Your Staff

You’ve probably already trained your staff to deal with verbal complaints; training them to response to negative online comments is no different. If it’s unfamiliar territory to your staff, a training session will make them professional experts when it comes to online comments.

Do you have an issue with negative online comments or reviews? Our online reputation management system may be helpful. For more information, contact one of our healthcare marketing consultants at 800.679.1200 or at info@practicebuilders.com for more information. We’re here to help!

Practice Builders